hn • r/hackernews
Comment on: Error by AI scribe during medical appointment leaves patient devastated
I sit in an office space where some people work on customer support voice agents, and the experience is terrible.I’ve just had to call a support number for the first time in forever, and I’m met with a robot who perfectly understands my request (I speak very slowly and clearly), and proceeds to completely reject a 6 digit code, insisting it is 4 digits, and taking awkward silence to a new extreme (30-60 seconds between each interaction).I’ve worked on speech-to-text and have read transcripts between two people talking where everything the one person says comes out like complete gibberish becau